1. How do I make a purchase?

Making a purchase is simple & easy! If you see a product you can shop it: simply select your size, color etc. and click ‘Add to Cart’. Your chosen item will appear in your shopping cart on the top right of the screen; as you continue to shop or browse the site you can click on the bag to see its contents in the ‘cart’ at any time. When you’re ready to place your order, select “Check out”.

  1. How do I find a specific item?

If you know exactly what you are looking for, you can search our online store by clicking the “magnifying glass” in the top right corner of the screen – where you can also look for items using keywords.  You may also look at the “Collection” tab.

  1. How do I know if an item is in stock?

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wish-list and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting us via email - – 24/7.  Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

  1. What payment methods does Shop1018 accept?

We accept American Express, Visa, Discover, MasterCard, PayPal, ShopifyPay, and Diners Club. 

  1. Is it safe to use my credit card online?

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

  1. How will I know if you have received my order?

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point, you will receive a second email from us confirming your order. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.

  1. When will I receive my order?

Orders shipped using our delivery partners are delivered Monday to Friday between 9am and 5pm. For security reasons, some orders may be need be signed for upon delivery.

  1. Am I able to track my order?

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email me at and we will track the order on your behalf.

  1. Can I exchange my order?

Due to the current pandemic – we are not taking EXCHANGES at this time.  We will update our site accordingly once this changes.  Thank you for understanding!

  1. How do I return an item?

Due to the current pandemic – we are not taking RETURNS at this time.  We will update our site accordingly once this changes.  Thank you for understanding!